National Flooring Products Market & Main WPC flooring has a manufacturer-limited lifetime warranty. Some marked products are approved for a 10-year light commercial limited warranty.

WHO IS COVERED?

• All warranties outlined in this Limited Warranty are given solely to the original retail purchaser (end-user) of the product. For the warranty to take effect, the flooring must be paid for in full, installed, maintained correctly, and only used for its intended purpose.
• Market & Main WPC products purchased online from internet retailers are not covered under this warranty, since there is no way to validate the handling, storage, shipping, installation, or sales practices of the source.
• Starting February 1st, 2020, all new National Flooring Products installations must be registered online within 60 days to file a claim.

REGISTER AT WWW.MY-NFP.COM UNDER THE “REGISTER MY FLOOR” TAB

WHAT IS COVERED?

• The limited warranties are subject to the Market & Main WPC flooring applications, limitations, disclaimers, and exclusions described below and are effective for floors purchased after February 1st, 2020. All warranties begin from the date of retail purchase.
• Moldings (materials ONLY) are covered under this limited warranty for 1 year from the date of installation.

TERMS OF MANUFACTURE WARRANTY

• Warranty durations and types will vary depending on the flooring products purchased. Please see the specific warranty found on every sample label or at www.my-nfp.com for warranty duration. All warranty claims must be received in writing. The term of warranty is based on the receipt date of the purchase. All credits or replacement material will be arranged by the manufacturer

 RESIDENTIAL USE (LIMITED LIFETIME WARRANTY)

• Year 1: Repair or replacement of faulty material with labor up to maximum labor rate, if professionally installed by a licensed installer, and all installation requirements were fully met.
• Year 2: Repair or replacement of faulty material with 50% of labor up to maximum labor rate, if professionally installed by a licensed installer, and all installation requirements were fully met.
• Years 3-4: Repair or replacement of faulty material with 25% of labor up to maximum labor rate, if professionally installed by a licensed installer, and all installation requirements were fully met.
• Years 5+: Repair or replacement of faulty material only, if professionally installed, and all installation requirements were fully met.  The percentage covered will be prorated after the 4th year. For example, for a professionally installed product, that is covered by a Limited Lifetime warranty, the manufacturer will repair or replace 5/25th (or 80%) of the defective product only.

LIGHT COMMERCIAL USE (LIMITED 10 YEAR WARRANTY)

• Year 1: Repair or replacement of faulty material with labor, up to the maximum labor rate, if professionally installed by a licensed installer, and all installation requirements were fully met.
• Year 2: Repair or replacement of faulty material with 50% of labor, up to the maximum labor rate, if professionally installed by a licensed installer, and all installation requirements were fully met.
• Years 3-4: Repair or replacement of faulty material only, if professionally installed, and all installation requirements were fully met.
• Years 5-10: Repair or replacement of faulty material only, if professionally installed, and all installation requirements were fully met. The percentage covered will be prorated after the 4th year. For example, for a professionally installed product, that is covered by a Limited 7-year warranty, the manufacturer will repair or replace 5/10th (or 50%) of the defective product only.

 LIGHT COMMERCIAL USE (LIMITED 10 YEAR WARRANTY)

• Year 1: Repair or replacement of faulty material with labor up to maximum labor rate, if professionally installed by a licensed installer and all installation requirements were fully met.
• Year 2: Repair or replacement of faulty material with 50% of labor up to maximum labor rate, if professionally installed by a licensed installer and all installation requirements were fully met.
• Years 3-4: Repair or replacement of faulty material only, if professionally installed and all installation requirements were fully met
• Years 5-10: Repair or replacement of faulty material only, if professionally installed and all installation requirements were fully met. The percentage covered will be pro-rated after the 4th year. For example, for a professionally installed product, that is covered by a Limited 7-year warranty, the manufacturer will repair or replace 5/10th (or 50%) of the defective product only

FINISH

• The manufacturer warrants to the original retail purchaser that the wear layer on the surface of the flooring planks will not wear through or separate from the core under approved residential or commercial use when maintained by the recommended installation and maintenance guidelines for the length of the warranty (ex. 3-year, 25-year, lifetime). “Wear layer” is defined by the total thickness of the top 20 mils protective layer. “Wear through” is defined as a complete loss of this finish wear layer, so that the printed décor film itself is affected and exceeds 2% of the installed area. Gloss reduction, indentation, scratches, and/or dull appearance are not considered product defects or surface wear. The Market & Main WPC care and maintenance guidelines provided online at www.my-nfp.com are not intended to be an exclusive list. Please note, that floors with a high gloss finish will tend to show scratches and dents more easily. These types of wear are considered normal.

STRUCTURAL

• We warrant to the original retail purchaser that the flooring in its original manufactured condition will be free from defects in lamination and assembly for the warranty period.

QUALITY ASSURANCE

• The manufacturer warrants to the registered purchaser of our flooring products that the floor will meet the manufacturer’s quality standards. The intended end user and the installer should have a clear understanding of expectations of the color, installation, and layout of the material. Carefully inspect the products before installation for any milling, dimensional, or visual defects. Since Market & Main WPC is imitating a natural product, there will be natural variations in color, tone, texture, and graining that are not covered by this warranty. Flooring color variations, or darkening, are a natural occurrence and may be due to exposure to sunlight or natural aging. The samples may not always exactly match the actual flooring received. Inherent variations in grain or color are not considered manufacturing defects. This pre-installation warranty expires upon installation.

WHAT ARE THE CONSUMER’S RESPONSIBILITIES UNDER THIS WARRANTY?

• You must register your new floor online via our website at www.my-nfp.com within the first 60 days after installation. The manufacturer may request proof of pre-installation moisture documentation from you when submitting a claim under this warranty. The manufacturer strongly advocates the use of licensed, experienced installers for best results. If using a professional wood flooring licensed installer, you may be asked for the name and license number when submitting a claim.
• The installer must thoroughly inspect every flooring plank in each carton before permanent installation. The manufacturer is not responsible for any labor or damages incurred by delivery delays, flooring products not matching the samples, wrong product installed, dye lot (mismatch), installation, or job site conditions. The installer/owner is the final inspector and assumes the responsibility to determine if the product is correct and acceptable before installation begins.
• To ensure repairs can be made in the future, it is required that a minimum of 2%, or one whole box (whichever is greater), of the floor, be kept in unopened boxes in a temperature-controlled room. This 2% or the one box can be used by the manufacturer for plank replacement as needed.
• The flooring must have been installed by all manufacturer installation guidelines.
• A minimum of 5% extra material should have been added for waste factor to the actual footage needed as allowance for product culling, cutting, waste, and mismanagement.
• Maintenance must be properly performed as needed by the manufacturer’s care and maintenance.

WHAT IS THE MANUFACTURER’S RESPONSIBILITY UNDER THIS WARRANTY?

• PRE-INSTALLATION – Should the material be doubtful as to grade, manufacturing, texture, color, graining, dye lot, and factory finish, or have excessive shipping damage, those defective materials shall not be more than 5% of the total material. If the manufacturing defects exceed 5%, the manufacturer will supply additional material for replacement and cover standard shipping fees to the retailer.
• If any of the covered events occur within the warranty period, the manufacturer will furnish another comparable flooring that it manufactures (of similar pricing, specifications, and quality) for either the repair or the replacement flooring material of the defective area, at the manufacturer’s sole discretion. Market & Main WPC floors that were installed correctly will be eligible for removal and replacement labor cost reimbursement up to $2.99 per square foot of the installed area. If the floors were installed incorrectly by a non-licensed installer, the manufacturer assumes no responsibility for any labor cost associated with such repairs, removal, and replacement. If we are unable to correct the problem after a reasonable number of attempts, or if the replacement or repairs fail in the same manner a second time, we will refund the wholesale portion of the purchase price for the section of failed flooring.
• These warranties do not cover the expense of removal or replacement of cabinets, electrical fixtures, plumbing fixtures, handrails, transitions, moldings, furniture, or any other fixtures of the job site/home. These are the exclusive remedies under this warranty if a defect or other warranted condition occurs. We reserve the right to verify any claims or defects by inspection and have samples removed for technical analysis.

WHAT IS NOT COVERED UNDER THIS WARRANTY?

• Damage is caused by fire, flooding, and other natural disasters.
• Damage is caused by negligence, accidents, misuse, abuse, or man-made disasters.
• Damage is caused by vacuum cleaner beater brushes or hard heads.
• Damage is caused by appliances, furniture, and casters.
• Damage is caused by cutting from sharp objects, tape, adhesive, or burns.
• Damage caused by the use of NON-APPROVED cleaning products or methods such as wax, wood polish, alkaline products, any abrasives, wet or steam mopping, etc.
• Construction or installation-related damage. (Examples: chips, dents, scratches, etc.)
• Reduction in gloss, scratches, or indentation due to sand, pebbles, other abrasives, pets, insects, construction traffic, or failure to maintain the floor as required.
• Reduction in gloss or any finish distortion from removing any adhesives or chemicals.
• Mold or mildew growth from over-cleaning, steam mops, leaking pipes, or any other water sources.
• Color, shade, or texture variations between samples or replacement flooring and the actual material.
• Product warping, buckling, or cupping due to any water-related occurrence (floods or extreme wet mopping).
• Fading or color change due to UV rays from direct sunlight.
• Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials, and fasteners including, but not limited to, uneven subfloor surfaces, floor deflection, or voids in the subfloor.
• Noises (squeaking, popping, crackling, etc.) associated with subfloor movement.
• Naturally occurring characteristics such as variations in the printed layer/film, graining, color, mineral streaks, and knots.
• Seasonal gapping is caused by natural expansion and contraction resulting in separation between boards, or damage caused by low or excessive humidity.
• Floors installed in rooms with extreme direct sunlight or external heat sources where the surface temperature of the floor drops below 60°F or exceeds 85°F.
• Floors damaged from in-floor radiant heat, from the use of rugs, mats, or mattresses laid directly on the floor, or any solid surface items that cause the floor to overheat.
• Floors installed over substrates with excessive moisture (MC/RH), and/or installed without an approved moisture barrier/retarder.
• Floors installed with NON-APPROVED adhesives. All bond and moisture-related warranties come solely from the manufacturer of the adhesive and moisture retarders. The manufacturer of the flooring is not liable for bonding or moisture-related warranted failures.
• Floors installed with NON-APPROVED underlayment or padding. All padding, vapor barriers, and underlayment must be specifically approved for use under our Market & Main WPC floors.
• Floors installed over in-floor radiant heating systems that were not approved. The in-floor radiant heating system must meet all requirements specified in the Market & Main WPC manufacturer installation guidelines. Gapping between boards may occur on any plank flooring installed over an in-floor radiant heating system and is not considered a defect.
• Floor damage caused by an in-floor heating element not embedded a minimum of 1/2” into the substrate.
• Installation defects, including installations made: (i) upon improper acclimation; (ii) in violation of applicable state or local housing or building codes; (iii) by non-licensed installers; (iv) contrary to written instructions furnished with the product.
• Damage caused by excessive moisture coming from any source that exceeds the substrate/subfloor maximum moisture content levels set by the manufacturer in this guide.
• Motorized wheeled objects or wheelchairs exceeding a total of 300 pounds of rolling weight are not covered under the terms of this warranty.
• Heavy furniture (500 lbs and over) may obstruct the free, natural movement of a floated floor. Restricting this movement in certain areas can lead to problems such as buckling or separation when the floor experiences natural expansion and/or contraction.
• Floors damaged, or adhesive breakdown caused by subfloor moisture or water damage, including damage due to broken or leaking water pipes, ground moisture, flooding, wet mopping, steam mopping, damage, or unapproved cleaning agents.
• The warranty does not apply to products designated as “BARGAIN,” “CABIN GRADE,” “SECONDS,” “CLOSEOUT,” “DISCONTINUED,” OR “NON-STANDARD.” SUCH PRODUCTS ARE SOLD “AS IS.”

COMMERCIAL INSTALLATIONS, UNLESS OTHERWISE NOTATED PRE-INSTALLATION. APPROVED COMMERCIAL INSTALLATION TYPES ARE AS FOLLOWS:

SCHOOLS:

• Training & Meeting Room, Common Area. 

MEDICAL FACILITY:

• Storage Room, Waiting Room, Patient Room, Examination Room

RETAIL:

• Product Display Area, Boutique, Sales Floor, Showroom, Hair Salon (excluding damages to finish caused by chemicals)

HOTELS:

• Conference/Meeting Rooms, Bathrooms

OFFICES BUILDINGS:

• Office, Conference/Meeting Room, Showroom, Dining
  Room, Break Room, Hallway

EXCLUSIONS FROM THIS WARRANTY INCLUDE ANY MOTORIZED WHEELED OBJECTS OR WHEELCHAIRS EXCEEDING A TOTAL OF 300 POUNDS OF ROLLING WEIGHT, WHICH ARE NOT COVERED UNDER THE TERMS OF THIS WARRANTY.

• YOUR EXCLUSIVE REMEDY AND THE MANUFACTURER’S SOLE LIABILITY FOR ANY CLAIM, WHETHER IN TORT, CONTRACT, OR BREACH OF WARRANTY, SHALL BE LIMITED TO THE REPAIR, REPLACEMENT, OR REFUND OF THE APPLICABLE PURCHASE PRICE OF THE DEFECTIVE GOODS AS SPECIFIED HEREIN. IN NO EVENT AND FOR NO CAUSE WHATSOEVER, INCLUDING ANY BREACH OR DEFAULT BY NEGLIGENCE, SHALL THE MANUFACTURER HAVE ANY OTHER LIABILITY (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES) OR ANY MONETARY LIABILITY TO YOU OVER THE CONTRACT PRICE OR PRICES OF THE PERTINENT PRODUCTS IN QUESTION.
• FOR CERTAIN PRODUCTS, ANY OR ALL DISPUTES ARISING OUT OF MANUFACTURER’S TUFFCORE FLOORING PRODUCTS OR THIS WARRANTY SHALL BE SUBJECT TO MANDATORY AND BINDING ARBITRATION IN LOS ANGELES, CALIFORNIA, UNDER THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION. ANY TRIALS BY JURY ARE EXPRESSLY WAIVED.
• THIS WARRANTY DOES NOT APPLY TO DISCONTINUED ITEMS, CLOSEOUT ITEMS, OR ITEMS SOLD “AS IS.” ALL SUCH PRODUCTS ARE SOLD “AS IS” AND SHALL NOT HAVE ANY WARRANTY OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, ANY EXPRESS WARRANTIES, IMPLIED WARRANTIES,  WARRANTIES OF MERCHANTABILITY (EXPRESS OR IMPLIED), WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE (EXPRESS OR IMPLIED), OR ANY OTHER WARRANTIES REQUIRED BY LAW OR FACT.
• SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON HOW LONG THE IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
• THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.
• NO RETAILER, DISTRIBUTOR, MANUFACTURER, EMPLOYEE, OR SALES AGENT REPRESENTATIVE HAS THE AUTHORITY TO ALTER THE OBLIGATIONS, LIMITATIONS, DISCLAIMERS, OR EXCLUSIONS UNDER ANY OF OUR WARRANTIES. WE EXCLUDE AND WILL NOT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES UNDER OUR WARRANTIES, MEANING ANY LOSS, EXPENSE, OR DAMAGE OTHER THAN TO THE FLOORING ITSELF THAT MAY RESULT FROM A DEFECT IN THE FLOORING WILL NOT BE COVERED. OUR LIMITED WARRANTIES CONSTITUTE THE ONLY EXPRESSED WARRANTIES FOR THE PRODUCT PURCHASED.