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BROWSE PRODUCTS
PREMIUM HARDWOOD
Solid
Engineered
ALL HARDWOOD PRODUCTS
COMMERCIAL SYNTHETIC
TuffCore LAMINATE
TuffCore WPC
Elements SPC
Builder’s Choice SPC
Builder’s Choice Dry Back LVP
ALL TUFFCORE PRODUCTS
COLLECTIONS
ENGINEERED
Montana Collection
Idaho Collection
Rhode Island Collection
SOLID
Michigan Collection
Virginia Collection
Black Label Collection
SYNTHETIC
Estate Collection
Market & Main Collection
Expedition Collection
Builder’s Choice SPC
Builder’s Choice LVP
ROOM SCENES
RESOURCES
TUFFCORE LAMINATE
Installation
Care and Maintenance
Warranty Information
TUFFCORE WPC
Installation
Care and Maintenance
Warranty Information
ELEMENTS SPC
Installation
Care and Maintenance
Warranty Information
BUILDER’S CHOICE SPC
Installation – Valinge 2g Click
Installation – I4F Triple Lock (Discontinued)
Care and Maintenance
Warranty Information
COLLECTION SPEC SHEETS
Estates Collection
Expedition Collection
Idaho Collection
Market and Main Collection
Builder’s Choice Collection – I4F Triple Lock
Builder’s Choice – Valinge 2g Click
Market and Main Collection – Painted Bevel
Michigan Collection
Montana Collection – 300s
Montana Collection – 340s
Montana Collection – 420s
Rhode Island Collection
Black Label
Virginia Collection
TRANSITION DATA SHEETS
TuffCore Laminate Transitions
TuffCore WPC/SPC Transitions
Transition Modifications
INSTALLATION VIDEOS
VALINGE 2G CLICK
TuffCore WPC Market & Main/SPC Builder’s Choice
i4F TRIPLELOCK
TuffCore SPC Elements
MISCELLANEOUS INSTALLATION VIDEOS
TuffCore WPC Plank Replacement
TuffCore Elements “Proper Plank Engagement”
TuffCore Builder’s Choice – i4F TripleLock Installation Tip
CONTACT
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Step
1
of 4
Customer Insight Survey
We’re glad you are here! National Flooring Products is committed to providing quality products and customer service. Over the past few years we have completely re-hauled our marketing, product selection, internal processes, etc. We are dedicated to excellence and would greatly appreciate your support to continue our strive towards being... "Better!"
To be entered into our monthly giveaway, we require an email address for contact purposes.
Name
*
First
Last
Email
*
City
*
State
*
Select
Alabama
Alaska
Arizona
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California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
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Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
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New York
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Ohio
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Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Next
Customer Insight Survey (Cont.)
Territory Representatives
Please provide us your level of satisfaction in the following areas. "1" will always mean highly dissatisfied (NEGATIVE/POOR), where "8" will always mean highly satisfied (POSITIVE/GREAT).
Territory Reps
(1) Not Satisfied
(2)
(3)
(4)
(5)
(6)
(7)
(8) Highly Satisfied
Frequency of Visits
Frequency of Visits (1) Not Satisfied
Frequency of Visits (2)
Frequency of Visits (3)
Frequency of Visits (4)
Frequency of Visits (5)
Frequency of Visits (6)
Frequency of Visits (7)
Frequency of Visits (8) Highly Satisfied
Keeps Displays Up To Date & Clean
Keeps Displays Up To Date & Clean (1) Not Satisfied
Keeps Displays Up To Date & Clean (2)
Keeps Displays Up To Date & Clean (3)
Keeps Displays Up To Date & Clean (4)
Keeps Displays Up To Date & Clean (5)
Keeps Displays Up To Date & Clean (6)
Keeps Displays Up To Date & Clean (7)
Keeps Displays Up To Date & Clean (8) Highly Satisfied
Keeps Pricing Up-To-Date
Keeps Pricing Up-To-Date (1) Not Satisfied
Keeps Pricing Up-To-Date (2)
Keeps Pricing Up-To-Date (3)
Keeps Pricing Up-To-Date (4)
Keeps Pricing Up-To-Date (5)
Keeps Pricing Up-To-Date (6)
Keeps Pricing Up-To-Date (7)
Keeps Pricing Up-To-Date (8) Highly Satisfied
Knowledgeable About Our Products
Knowledgeable About Our Products (1) Not Satisfied
Knowledgeable About Our Products (2)
Knowledgeable About Our Products (3)
Knowledgeable About Our Products (4)
Knowledgeable About Our Products (5)
Knowledgeable About Our Products (6)
Knowledgeable About Our Products (7)
Knowledgeable About Our Products (8) Highly Satisfied
Efficiently Address Issues/Claims
Efficiently Address Issues/Claims (1) Not Satisfied
Efficiently Address Issues/Claims (2)
Efficiently Address Issues/Claims (3)
Efficiently Address Issues/Claims (4)
Efficiently Address Issues/Claims (5)
Efficiently Address Issues/Claims (6)
Efficiently Address Issues/Claims (7)
Efficiently Address Issues/Claims (8) Highly Satisfied
Communication Response Time
Communication Response Time (1) Not Satisfied
Communication Response Time (2)
Communication Response Time (3)
Communication Response Time (4)
Communication Response Time (5)
Communication Response Time (6)
Communication Response Time (7)
Communication Response Time (8) Highly Satisfied
Maintains a Professional Appearance
Maintains a Professional Appearance (1) Not Satisfied
Maintains a Professional Appearance (2)
Maintains a Professional Appearance (3)
Maintains a Professional Appearance (4)
Maintains a Professional Appearance (5)
Maintains a Professional Appearance (6)
Maintains a Professional Appearance (7)
Maintains a Professional Appearance (8) Highly Satisfied
Follow Through
Follow Through (1) Not Satisfied
Follow Through (2)
Follow Through (3)
Follow Through (4)
Follow Through (5)
Follow Through (6)
Follow Through (7)
Follow Through (8) Highly Satisfied
Your Overall Sales Rep Experience
*
Rate 1 out of 5
Rate 2 out of 5
Rate 3 out of 5
Rate 4 out of 5
Rate 5 out of 5
Comments or Suggestions
Next
Customer Insight Survey (Cont.)
Customer Service / Order Processing
Please provide us your level of satisfaction in the following areas. "1" will always mean highly dissatisfied (NEGATIVE/POOR), where "8" will always mean highly satisfied (POSITIVE/GREAT).
Customer Service
(1) Not Satisfied
(2)
(3)
(4)
(5)
(6)
(7)
(8) Highly Satisfied
Information is provided timely
Information is provided timely (1) Not Satisfied
Information is provided timely (2)
Information is provided timely (3)
Information is provided timely (4)
Information is provided timely (5)
Information is provided timely (6)
Information is provided timely (7)
Information is provided timely (8) Highly Satisfied
Employees are knowledgeable about products
Employees are knowledgeable about products (1) Not Satisfied
Employees are knowledgeable about products (2)
Employees are knowledgeable about products (3)
Employees are knowledgeable about products (4)
Employees are knowledgeable about products (5)
Employees are knowledgeable about products (6)
Employees are knowledgeable about products (7)
Employees are knowledgeable about products (8) Highly Satisfied
Employees are kind and helpful
Employees are kind and helpful (1) Not Satisfied
Employees are kind and helpful (2)
Employees are kind and helpful (3)
Employees are kind and helpful (4)
Employees are kind and helpful (5)
Employees are kind and helpful (6)
Employees are kind and helpful (7)
Employees are kind and helpful (8) Highly Satisfied
Placing Orders is Smooth and Easy
Placing Orders is Smooth and Easy (1) Not Satisfied
Placing Orders is Smooth and Easy (2)
Placing Orders is Smooth and Easy (3)
Placing Orders is Smooth and Easy (4)
Placing Orders is Smooth and Easy (5)
Placing Orders is Smooth and Easy (6)
Placing Orders is Smooth and Easy (7)
Placing Orders is Smooth and Easy (8) Highly Satisfied
I am called back promptly
I am called back promptly (1) Not Satisfied
I am called back promptly (2)
I am called back promptly (3)
I am called back promptly (4)
I am called back promptly (5)
I am called back promptly (6)
I am called back promptly (7)
I am called back promptly (8) Highly Satisfied
Your Overall Customer Service Experience
*
Rate 1 out of 5
Rate 2 out of 5
Rate 3 out of 5
Rate 4 out of 5
Rate 5 out of 5
Comments or Suggestions
Next
Customer Insight Survey (Cont.)
General Satisfaction
Please provide us your level of satisfaction in the following areas. "1" will always mean highly dissatisfied (NEGATIVE/POOR), where "8" will always mean highly satisfied (POSITIVE/GREAT).
General Satisfaction
(1) Not Satisfied
(2)
(3)
(4)
(5)
(6)
(7)
(8) Highly Satisfied
Customer Service
Customer Service (1) Not Satisfied
Customer Service (2)
Customer Service (3)
Customer Service (4)
Customer Service (5)
Customer Service (6)
Customer Service (7)
Customer Service (8) Highly Satisfied
Product Selection
Product Selection (1) Not Satisfied
Product Selection (2)
Product Selection (3)
Product Selection (4)
Product Selection (5)
Product Selection (6)
Product Selection (7)
Product Selection (8) Highly Satisfied
Pricing
Pricing (1) Not Satisfied
Pricing (2)
Pricing (3)
Pricing (4)
Pricing (5)
Pricing (6)
Pricing (7)
Pricing (8) Highly Satisfied
Order Accuracy
Order Accuracy (1) Not Satisfied
Order Accuracy (2)
Order Accuracy (3)
Order Accuracy (4)
Order Accuracy (5)
Order Accuracy (6)
Order Accuracy (7)
Order Accuracy (8) Highly Satisfied
Turnaround Times
Turnaround Times (1) Not Satisfied
Turnaround Times (2)
Turnaround Times (3)
Turnaround Times (4)
Turnaround Times (5)
Turnaround Times (6)
Turnaround Times (7)
Turnaround Times (8) Highly Satisfied
Claims
Claims (1) Not Satisfied
Claims (2)
Claims (3)
Claims (4)
Claims (5)
Claims (6)
Claims (7)
Claims (8) Highly Satisfied
Returns
Returns (1) Not Satisfied
Returns (2)
Returns (3)
Returns (4)
Returns (5)
Returns (6)
Returns (7)
Returns (8) Highly Satisfied
Website
Website (1) Not Satisfied
Website (2)
Website (3)
Website (4)
Website (5)
Website (6)
Website (7)
Website (8) Highly Satisfied
Marketing
Marketing (1) Not Satisfied
Marketing (2)
Marketing (3)
Marketing (4)
Marketing (5)
Marketing (6)
Marketing (7)
Marketing (8) Highly Satisfied
Additional Comments
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