WHO IS COVERED?

• All warranties in this Limited Warranty are given only to the original retail purchaser (end-user) of the product. For the warranty to take effect, the wood flooring must be paid for in full and used for personal residential use. Wood purchased for resale is not covered. This warranty does not cover any wood products installed in rentals, nonresidential, or commercial locations. All warranties are non-transferable.

REGISTER AT WWW.MY-NFP.COM UNDER THE “REGISTER MY FLOOR” TAB

WHAT IS COVERED?

• The limited warranties are subject to the wood flooring product applications, limitations, disclaimers, and exclusions described below and are effective for floors purchased after May 1, 2008. All warranties begin from the date of retail purchase.

TERMS OF MANUFACTURE WARRANTY

• Warranty durations and types will vary depending on the flooring products purchased. Please see the specific warranty found on every sample label or www.my-nfp.com for warranty duration. All warranty claims must be received in writing. The term of warranty is based on the receipt date of the purchase. All credits or replacement material will be arranged by the manufacturer.

STRUCTURAL AND FINISH (LIMITED 35-YEAR WARRANTY)

• Year 1: Repair or replacement of faulty material with labor up to the maximum labor rate outlined below, if professionally installed by a licensed installer and all installation requirements were fully met.
• Year 2: Repair or replacement of faulty material with 50% of labor up to the maximum labor rate outlined below, if professionally installed by a licensed installer and all installation requirements were fully met.
• Years 3-4: Repair or replacement of faulty material with 25% of labor up to the maximum labor rate outlined below, if professionally installed by a licensed installer and all installation requirements were fully met. Labor is not covered after 4 years.
• Years 5+: Repair or replacement of faulty material only, if professionally installed and all installation requirements were fully met. The percentage covered will be pro-rated after the 4th year. For example, for a professionally installed product, that is covered by a Limited Lifetime warranty, the manufacturer will repair or replace 5/25th (or 80%) of the defective material only.

LIGHT COMMERCIAL USE (BAVARIAN LIMITED 5-YEAR WARRANTY)

• Year 1: Repair or replacement of faulty material with labor up to maximum labor rate, if professionally installed by a licensed installer and all installation requirements were fully met.
  Year 2: Repair or replacement of faulty material with 50% of labor up to maximum labor rate, if professionally installed by a licensed installer and all installation requirements were fully met.
  Years 3-4: Repair or replacement of faulty material only, if professionally installed and all installation requirements were fully met. Labor is not covered after 4 years.
  Years 5+: Repair or replacement of faulty material only, if professionally installed and all installation requirements were fully met. The percentage covered will be prorated after the 4th year. For example, for a professionally installed product, that is covered by a Limited 5-year warranty, the manufacturer will repair or replace 5/10th (or 50%) of the defective product only.

STRUCTURAL

• We warrant to the original retail purchaser that the wood flooring in its original manufactured condition will be free from defects in lamination and assembly for the warranty period. Please see the warranty found in every box of the wood flooring. Warranty durations will vary depending on the wood flooring products purchased.

FINISH

• We warrant to the original retail purchaser that the finish on the surface of the wood flooring product will not wear through and the finish will not separate from the wood flooring under normal household use when maintained by our recommended maintenance guidelines for the length of the warranty (ex. 3 years, 25 years, lifetime.) The guidelines provided by National Flooring Products in the care and maintenance guide are not intended to be an exclusive list. Please note that gloss reduction, • Scratches, chips in the finish or on edges of the planks, (caused by installation damage), and dents are not covered under the warranty and are expected to occur over time. Specific types of wood with a high gloss finish will tend to show scratches and dents more easily.

QUALITY ASSURANCE

• We warrant that the covered wood flooring products meet our quality standards. You or your installer should carefully inspect the products before installation for any milling, dimensional, or visual defects. Since wood is a natural product, there will be natural variations in color, tone, hardness, texture, and graining not covered by this warranty. This pre-installation warranty expires upon installation.

WHAT ARE THE CONSUMER’S RESPONSIBILITIES UNDER THIS WARRANTY?

• To be covered under the manufacturer warranty you need to retain your sales slip and all documents related to the flooring purchase.
• The wood flooring purchase. The wood flooring must be properly installed according to our installation instructions. The manufacturer strongly advocates using licensed, experienced installers for the best results. If using a professional wood flooring licensed installer, you may be asked for the name and license number when submitting a claim. You must also keep proof of pre-installation moisture test results as we may request this information from you when submitting a claim under this warranty.
• The installer/owner of the pre-finished wood flooring has the final inspection responsibilities as to the grade, manufacturing, texture, color, graining, dye lot, and factory finish. They must use reasonable selectivity and hold out or cut off pieces with glaring defects, whatever the cause. Use of the manufacturer care products or wax sticks for defect correction during installation should be accepted as normal procedure. When pre-finished flooring is ordered, 5% must be added to the actual footage needed as allowance for cutting, waste, and mismanagement. Should an individual piece be doubtful as to grade, manufacturing, texture, color, graining, dye lot, shipping damage, or factory finish, those defective materials shall not be more than 5% of the total. Wood flooring color variations or darkening are a natural occurrence and may be due to exposure to sunlight. Wood samples will not always exactly match the wood flooring received. Inherent variations in grain or color are not considered manufacturing defects.
• Maintenance must be properly performed as needed by the manufacturer’s care and maintenance guidelines.
• A full house humidifier is required to maintain the appropriate home RH (Relative Humidity) level.
• To ensure repairs can be made in the future it is required that a minimum of 2% of the floor or one box, (whichever is great) be kept in unopened boxes in a temperature-controlled room. This 2% can be used by the manufacturer for plank replacement as needed.

WHAT IS THE MANUFACTURER’S RESPONSIBILITY UNDER THIS WARRANTY?

PRE-INSTALLATION – If any of the covered events occur within the warranty period, the manufacturer will recoat, refinish, fill, or furnish comparable flooring (manufactured by us and of similar pricing, and quality) for either the repair of the defective area or the replacement of the floor, at manufacturer’s sole discretion. Wood floors that were professionally installed correctly will be eligible for labor cost reimbursement up to $3.50 per square foot. On wood floors that need to be repaired or replaced, the manufacturer may hire an installer/repairman of the manufacturer’s choice and pay all reasonable labor costs up to the maximum allowable per square foot limit for direct repairs within the first five (5) years of the warranty period or the length of the warranty period, whichever is less. If the wood floors were installed incorrectly by a non-licensed installer, the manufacturer assumes no responsibility for any labor cost associated with such repairs or replacement. If we are unable to correct the problem after a reasonable number of attempts or if the replacement or repairs fail in the same manner a second time, we will refund the portion of the purchase price for the section of failed flooring. These warranties do not include the removal or replacement of cabinets, electrical fixtures, plumbing fixtures, handrails, transitions above 4” in height, furniture, or any other fixtures of the job site/home. These are the exclusive remedies under this warranty if a defect or other warranted condition occurs. We reserve the right to verify any claims or defects by inspection and have samples removed for technical analysis.

WHAT IS NOT COVERED UNDER THIS WARRANTY?

Wood flooring is installed in full bathrooms with a shower or tub.

Damage is caused by fire, flooding, and other natural disasters.

Damage is caused by negligence, accidents, misuse, abuse, or man-made disasters.

Damage is caused by vacuum cleaner beater bars or hard heads (see care and maintenance guidelines).

Damage is caused by appliances, furniture, and casters (see care and maintenance guidelines).

Damage is caused by cutting from sharp objects (see care and maintenance guidelines).

Damage caused by the use of NON-APPROVED cleaning products or methods such as wax, oil soaps, wood polish, alkaline products, any abrasives, wet or steam mopping, etc.

Construction or installation-related damage. (ex: chips, dents, scratches, or fastener bulging)

Reduction in gloss, scratches, or indentation due to sand, pebbles, other abrasives, pets, insects, construction traffic, or failure to maintain the floor as required (see Care and Maintenance Guidelines).

Color, shade, or texture variations between samples, printed color photography, or replacement flooring and the actual material.

Color variations between flooring and/or samples and other flooring or wood products that you wish to match such as cabinets, stair railings, or trim.

Fading or color change due to UV rays from natural sunlight (see Care and Maintenance Guidelines).

Any wood flooring cleaned with steam or wet mops.

Deficiencies related to sub-floor/floor joist assemblies, sub-floor preparation materials, and fasteners including, but not limited to, uneven subfloor surfaces, floor deflection, or voids in the sub-floor.

Noises (squeaking, popping, crackling, etc.) associated with subfloor movement.

Staple or nail pullout from sub-flooring.

Naturally occurring wood characteristics such as variations in grain, color, mineral streaks, and knots.

When you receive the wood flooring products, you must thoroughly inspect all flooring products in each carton ordered before permanent installation. The manufacturer is not responsible for any labor or damages incurred by delivery delays, wood products not matching samples, wrong products, dye lot (mismatch), installation, or job site conditions. The installer/owner is the final inspector and assumes the responsibility to determine if the product is correct and acceptable before installation begins.

The wood flooring must have always been stored and acclimated properly in the temperature-controlled room where it is to be installed. For example: No long-term storage in pool rooms, unheated garages, outhouses, sheds, enclosed trailers, or attics.

The wood products must be installed according to all manufacturer installation guidelines.

Seasonal checking is caused by natural expansion and contraction resulting in cracks, checks, separation between boards, or damage caused by low or excessive humidity. Due to the inherent characteristics of exotic wood, fine cracks may develop in the face of the wood. These cracks will not take away from the beauty and performance of your floor but can be minimized by following the relative humidity guidelines of 35 to 55% maintained year-round inside your home.

The warranty does not apply if the wood products are installed with NON-APPROVED wood floor adhesives. DO NOT use any adhesives that contain any water. All bond and moisture-related warranties come solely from the manufacturer of the adhesive and moisture retarders. The wood manufacturer is not liable for bonding or moisture-related warranted failures.

Wood floors installed without an approved moisture barrier on excessively moist substrates with a moisture content above 3 pounds per 24 hours per 1,000 square feet are not covered under the warranty. In addition, before installation, the installer should make certain that subfloors are properly inspected for moisture conditions according to the NWFA guidelines. (www.nwfa.org) All moisture testing must be documented with photos.

The warranty DOES NOT cover wood flooring products installed over in-floor radiant heating systems unless the particular product has been specifically approved and the correct installation method was used for over-in-floor radiant heating systems. The in-floor radiant heating system must meet all requirements specified in the NFP and manufacturer installation guidelines. Seasonal checking (small cracks in the finish) or gapping between boards may occur on any wood floor installed over an in-floor radiant heating system and is not considered a defect.

All wood flooring damage is caused by in-floor heating elements not embedded in the substrate.

Commercial installations, unless otherwise noted pre-installation.

Damage caused by excessive moisture coming from any source that exceeds the substrate/subfloor maximum moisture content levels set by the manufacturer in this guide.

Motorized wheeled objects or wheelchairs exceeding a total of 300 pounds of rolling weight are not covered under the terms of this warranty.

Floors damaged or adhesive breakdown caused by subfloor moisture or water damage, including without limitation, due to broken or leaking water pipes, ground moisture, flooding, wet mopping, steam mopping, damage, or unapproved cleaning agents.

Installation defects, including but not limited to, installations made: (I) upon improper acclimation; (II) in violation of applicable state or local housing or building codes, or (III) by non-licensed installers, (IV) contrary to written instructions furnished with the product.

The warranty does not apply to products designated as “BARGAIN,” “CABIN GRADE,” “SECONDS,” “CLOSE-OUT,” “DISCONTINUED,” OR “NON-STANDARD.” SUCH PRODUCTS ARE SOLD “AS IS.”

NOTE:  THE  PURCHASER  AND  THE  INSTALLER  CHOSEN  TO  INSTALL  THE  FLOOR  ARE  RESPONSIBLE FOR INSPECTING THE FLOORING BEFORE INSTALLATION. WE ACCEPT NO RESPONSIBILITY FOR LIABILITIES, CLAIMS, OR EXPENSES, INCLUDING LABOR COSTS, WHERE FLOORING WITH VISIBLE DEFECTS HAS BEEN INSTALLED.

EXCLUSIONS FROM THIS WARRANTY INCLUDE

• NO RETAILER, DISTRIBUTOR, MANUFACTURER, EMPLOYEE, OR SALES AGENT REPRESENTATIVE HAS THE AUTHORITY TO ALTER THE OBLIGATIONS, LIMITATIONS, DISCLAIMER, OR EXCLUSIONS UNDER ANY OF OUR WARRANTIES. WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES UNDER OUR WARRANTIES. MEANING ANY LOSS, EXPENSE, OR DAMAGE OTHER THAN TO THE FLOORING ITSELF THAT MAY RESULT FROM A DEFECT IN THE FLOORING. OUR LIMITED WARRANTIES CONSTITUTE THE ONLY EXPRESSED WARRANTIES FOR THE PRODUCT PURCHASED.
• YOUR EXCLUSIVE REMEDY AND THE MANUFACTURER’S SOLE LIABILITY FOR ANY CLAIM, WHETHER IN TORT, CONTRACT, OR BREACH OF WARRANTY, SHALL BE LIMITED TO THE REPAIR, REPLACEMENT, OR REFUND OF THE APPLICABLE PURCHASE PRICE OF THE DEFECTIVE GOODS AS SPECIFIED HEREIN. IN NO EVENT AND FOR NO CAUSE WHATSOEVER, INCLUDING ANY BREACH OR DEFAULT BY NEGLIGENCE, SHALL THE MANUFACTURER HAVE ANY OTHER LIABILITY (INCLUDING WITHOUT LIMITATION INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES) OR ANY MONETARY LIABILITY TO YOU OVER THE CONTRACT PRICE OR PRICES OF THE PERTINENT PRODUCTS IN QUESTION
• FOR CERTAIN PRODUCTS ANY OR ALL DISPUTES ARISING OUT OF MANUFACTURER’S WOOD FLOORING PRODUCTS OR THIS WARRANTY SHALL BE SUBJECT TO MANDATORY AND BINDING ARBITRATION IN LOS ANGELES, CALIFORNIA, UNDER THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION. ANY TRIALS BY JURY ARE EXPRESSLY WAIVED.
• THIS WARRANTY DOES NOT APPLY TO DISCONTINUED ITEMS, CLOSEOUT ITEMS, OR ITEMS SOLD “AS IS.” ALL SUCH PRODUCTS ARE SOLD “AS IS” AND SHALL NOT HAVE ANY WARRANTY OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, ANY EXPRESSED WARRANTIES, IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY (EXPRESSED OR IMPLIED), WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE (EXPRESSED OR IMPLIED), OR ANY OTHER WARRANTIES REQUIRED BY LAW OR FACT.
• SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON HOW LONG THE IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
• THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
• TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-CONSUMER PRODUCTS, ALL WARRANTIES OTHER THAN OUR LIMITED WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED. IF ANY IMPLIED WARRANTY ARISES UNDER STATE LAW, ANY AND ALL IMPLIED WARRANTIES (INCLUDING ANY WARRANTY  OF  MERCHANTABILITY  AND  FITNESS  FOR  A  PARTICULAR  PURPOSE)  ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY, TO THE EXTENT ALLOWED BY LAW.

WHAT SHOULD THE CONSUMER DO IF THERE IS AN ISSUE WITH THEIR WOOD FLOOR?

In the event of a claim, please contact the retailer where the wood flooring products were purchased. The retailer will fill out all claim forms and notify National Flooring Products. Claims may take up to 90 days to process. A National Flooring Products representative will contact the homeowner to schedule any inspections and repair work if the manufacturer deems the claim warranted.

Please keep all your pre-installation and post-installation receipts including but not limited to your sales receipt,        pre-installation moisture test, photos, installer’s name, phone number, and license number. Information regarding the claimed defect, date, and proof of purchase must be provided.

PRODUCT DISCLAIMER

• Real wood flooring is a natural product with resulting variations in graining, hardness, color, tone, sheen levels, and texture. Tuffcore Vinyl and Laminate products are made to look like wood flooring and are manufactured to resemble natural products with the same variations in graining, color, tone, sheen levels, and texture. National Flooring Products has attempted to the best of its ability to provide a reliable representation of all of its products and their features, but cannot be held liable for these variations. National Flooring Products has provided pictures as a courtesy to our customers and due to the nature of photography and digital representations we cannot guarantee that the physical product will look exactly like the pictures or the images contained within the website or on any printed media. It is recommended to obtain an actual sample of the product before ordering. It is the customer’s responsibility to inspect all flooring before installation for any visible natural variations or pre-installation manufacturer defects. Installations of the flooring with any visible defects constitute acceptance of these defects and cannot be claimed under any warranty after installation. All warranties are provided solely by the manufacturer of the product, not all products are manufactured by National Flooring Products. In the event of a claim, the National Flooring Products’ customer service team will assist the customer, but it is ultimately between the customer and the manufacturer to resolve. All transitions, vents, stair treads, and risers have a one-year finish manufacturer warranty from the date of purchase. Any transitions, vents, or special items that are installed or altered in any way are not eligible for return or credit. All sales of special-order items are final.

GENERAL DISCLAIMER

• National Flooring Products has attempted to the best of its ability to provide accurate information on all marketing media and informational documents. To our knowledge, the information contained within the website and all published documents are correct. By exploring and using this information, you agree not to hold National Flooring Products liable for using this information. National Flooring Products shall in no way be held liable for any damages resulting from, coming out of, or about the use of the information. Pictures and related documents may contain technical inaccuracies or typographical errors. National Flooring Products reserves the right to make changes, additions, and removal of any documents, information, or graphics on this website at any time without notice. All information provided on this website is copyrighted and may not be reproduced without written consent. © 2024