WHAT IS NOT COVERED UNDER THIS WARRANTY?

Damage is caused by fire, flooding, and other natural disasters.

Damage is caused by negligence, accidents, misuse, abuse, or man-made disasters.

Damage is caused by vacuum cleaner beater brushes or hard heads.

Damage is caused by appliances, furniture, and casters.

Damage is caused by cutting from sharp objects, tape, adhesive, or burns.

Damage caused by the use of NON-APPROVED cleaning products or methods such as wax, wood polish, alkaline products, any abrasives, wet or steam mopping, etc.

Construction or installation-related damage. (Examples: chips, dents, scratches, etc.)

Reduction in gloss, scratches, or indentation due to sand, pebbles, other abrasives, pets, insects, construction traffic, or failure to maintain the floor as required.

Reduction in gloss or any finish distortion from removing any adhesives or chemicals.

Mold or mildew growth from over-cleaning, steam mops, leaking pipes, or any other water sources.

Color, shade, or texture variations between samples or replacement flooring and the actual material.

Product warping, buckling, and cupping related to any water-related occurrence (floods or extreme wet mopping).

Fading or color change due to UV rays from direct sunlight.

Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials, and fasteners including, but not limited to, uneven subfloor surfaces, floor deflection, or voids in the subfloor.

Noises (squeaking, popping, crackling, etc.) associated with subfloor movement.

Naturally occurring characteristics such as variations in the printed layer/film, graining, color, mineral streaks, and knots.

Seasonal gapping is caused by natural expansion and contraction resulting in separation between boards, or damage caused by low or excessive humidity.

Floors installed in rooms with extreme direct sunlight or external heat sources where the surface temperature of the floor drops below 65°F or exceeds 85°F.

Floors damaged from in-floor radiant heat, from the use of rugs, mats, or mattresses laid directly on the floor, or any solid surface item that causes the floor to overheat.

Floors installed over substrates with excessive moisture (MC/RH), and/or installed without an approved moisture barrier/retarder.

Floors installed with NON-APPROVED adhesives. All bond and moisture-related warranties come solely from the manufacturer of the adhesive and moisture retarders. The manufacturer of the flooring is not liable for bonding or moisture-related warranted failures.

Floors installed with NON-APPROVED underlayment or padding. All padding, vapor barriers, and underlayment must be specifically approved for use under our Dryback floors.

Floors installed over in-floor radiant heating systems that were not approved. The in-floor radiant heating system must meet all requirements specified in the Builder’s Choice Dryback manufacturer installation guidelines. Gapping between boards may occur on any plank flooring installed over an in-floor radiant heating system and is not considered a defect.

Floor damage caused by in-floor heating elements not embedded a minimum of 1/2” into the substrate.

The warranty does not apply to products designated as “BARGAIN,” “CABIN GRADE,” “SECONDS,” “CLOSEOUT,” “DISCONTINUED,” OR “NON-STANDARD.” SUCH PRODUCTS ARE SOLD “AS IS.”

COMMERCIAL INSTALLATIONS, UNLESS OTHERWISE NOTATED PRE-INSTALLATION. APPROVED COMMERCIAL INSTALLATION TYPES ARE AS FOLLOWS:

SCHOOLS

Training & Meeting Room, Common Area.

MEDICAL FACILITY:

Storage Room, Waiting Room, Patient Room,

Examination Room

RETAIL:

Product Display Area, Boutique, Sales Floor, Showroom,

Hair Salon (excluding damages to finish caused by chemicals)

HOTELS:

Conference/Meeting Rooms, Bathrooms

OFFICES BUILDINGS:

Office, Conference/Meeting Room, Showroom, Dining Room, Break Room, Hallways

EXCLUSIONS FROM THIS WARRANTY INCLUDE

YOUR EXCLUSIVE REMEDY AND MANUFACTURER’S SOLE LIABILITY OF ANY CLAIM, WHETHER IN TORT, CONTRACT, OR BREACH OF WARRANTY, SHALL BE LIMITED TO THE REPAIR, REPLACEMENT, OR REFUND OF THE APPLICABLE PURCHASE PRICE OF THE DEFECTIVE GOODS AS SPECIFIED HEREIN. IN NO EVENT AND FOR NO CAUSE WHATSOEVER, INCLUDING ANY BREACH OR DEFAULT BY NEGLIGENCE, SHALL THE MANUFACTURER HAVE ANY OTHER LIABILITY (INCLUDING WITHOUT LIMITATION INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES) OR ANY MONETARY LIABILITY TO YOU OVER THE CONTRACT PRICE OR PRICES OF THE PERTINENT PRODUCTS IN QUESTION.

FOR CERTAIN PRODUCTS, ANY OR ALL DISPUTES ARISING OUT OF THE MANUFACTURER’S TUFFCORE FLOORING PRODUCTS OR THIS WARRANTY SHALL BE SUBJECT TO MANDATORY AND BINDING ARBITRATION IN LOS ANGELES, CALIFORNIA, UNDER THE RULES OF AMERICAN ARBITRATION ASSOCIATION. ANY TRIALS BY JURY ARE EXPRESSLY WAIVED.

THIS WARRANTY DOES NOT APPLY TO DISCONTINUED ITEMS, CLOSEOUT ITEMS, OR ITEMS SOLD “AS IS.” ALL SUCH PRODUCTS ARE SOLD “AS IS” AND SHALL NOT HAVE ANY WARRANTY OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, ANY EXPRESS WARRANTIES, IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY (EXPRESS OR IMPLIED), WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE (EXPRESS OR IMPLIED), OR ANY OTHER WARRANTIES REQUIRED BY LAW OR FACT.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

NO RETAILER, DISTRIBUTOR, MANUFACTURER, EMPLOYEE, OR SALES AGENT REPRESENTATIVE HAS THE AUTHORITY TO ALTER THE OBLIGATIONS, LIMITATIONS, DISCLAIMER, OR EXCLUSIONS UNDER ANY OF OUR WARRANTIES. WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES UNDER OUR WARRANTIES. MEANING ANY LOSS, EXPENSE, OR DAMAGE OTHER THAN TO THE FLOORING ITSELF THAT MAY RESULT FROM A DEFECT IN THE FLOORING. OUR LIMITED WARRANTIES CONSTITUTE THE ONLY EXPRESSED WARRANTIES FOR THE PRODUCT PURCHASED.

WHAT SHOULD THE CONSUMER DO IF THERE IS AN ISSUE WITH THEIR TUFFCORE FLOOR?

In the event of a claim, please contact the retailer where the flooring products were purchased. The retailer will fill out all claim forms and notify National Flooring Products. Claims may take up to 60 days to process. A National Flooring Products representative will contact the homeowner to schedule any inspections and repair work if the manufacturer deems the claim is warranted. This could include but may not be limited to hiring a Certified Inspector. Certified Inspectors are independent of any mills, distributors, dealers, or cleaning companies to give an unbiased evaluation of any floor conditions. If an inspector deems the floor claim warranted, they will typically give a remedy on how to fix the floor. The manufacturer will strongly consider the inspector’s suggestion or remedy.

Please keep all your product registration, pre-installation, and post-installation receipts including but not limited to your sales receipt, pre-installation moisture test, photos, installer’s name, phone number, and license number. Information regarding the claimed defect, date, and proof of purchase must be provided

PRODUCT DISCLAIMER

Real wood flooring is a natural product with resulting variations in graining, hardness, color, tone, sheen levels, and texture. Dryback products are made to look like wood flooring and are manufactured to resemble natural products with the same variations in graining, color, tone, sheen levels, and texture. National Flooring Products has attempted to the best of its ability to provide a reliable representation of all of its products and their features but cannot be held liable for these variations. National Flooring Products has provided pictures as a courtesy to our customers and due to the nature of photography and digital representations we cannot guarantee that the physical product will look exactly like the pictures, or the images contained within the website or on any printed media. It is recommended to obtain an actual sample of the product before ordering. It is the customer’s responsibility to inspect all flooring before installation for any visible natural variations or pre-installation manufacturer defects. Installations of the flooring with any visible defects constitute acceptance of these defects and cannot be claimed under any warranty after installation. All warranties are provided solely by the manufacturer of the product, not all products are manufactured by National Flooring Products. In the event of a claim, the National Flooring Products customer service team will assist the customer, but it is ultimately between the customer and the manufacturer to resolve. All transitions, vents, stair treads, and risers have a one-year finish manufacturer warranty from the date of purchase. Any transitions, vents, or special items that are installed or altered in any way are not eligible for return or credit. All sales of special-order items are final.

GENERAL DISCLAIMER

National Flooring Products has attempted to the best of its ability to provide accurate information on all marketing media and informational documents. To our knowledge, the information contained within the website and all published documents are correct. By exploring and using this information, you agree not to hold National Flooring Products liable for using this information. National Flooring Products shall in no way be held liable for any damages resulting from, coming out of, or about the use of the information. Pictures and related documents may contain technical inaccuracies or typographical errors. National Flooring Products reserves the right to make changes, additions, and removal of any documents, information, or graphics on this website at any time without notice. All information provided on this website is copyrighted and may not be reproduced without written consent. © 2024